Standard Operating Procedure for Appeal in Postal Life Insurance/Rural Postal Life Insurance Death claim cases

F.No. 25-04/2020-LI
Government of India
Ministry of Communications
Department of Posts
(Directorate of Postal Life Insurance).
New Delhi-110021

Dated:-17.12.2020

Office Memorandum

Subject: Standard Operating Procedure for Appeal in Postal Life Insurance/Rural Postal Life Insurance Death claim cases.

This is regarding introduction of provision of preferring an appeal by a claimant (nominee/legal heir etc) against rejection of a death claim case in respect of PLI/RPLI, to further improve the quality of customer service,

2. The Standard Operating Procedure in this regard, as approved by DG (Posts), is enclosed herewith for wide circulation across the Circle including sales force, to follow the procedure laid down and adhering to the timelines given in the SOP.

This issues with the approval of the competent authority.

(Hariom Sharma)
Deputy Divisional Manager-II

View/Download the Office Memorandum

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